Frequently Asked Support and Service Questions (FAQs)
Q: What do I need to do to return an instrument for service or calibration?
Q: How often should my unit be calibrated?
Q: How long does the calibration service take?
Q: Can anyone calibrate my unit?
Q: What calibration service do you provide?
Q: Can I calibrate my unit myself?
Q: If I modify my instruments, will that void my warranty?
Q: Can QuadTech units be upgraded?
Q: Do you offer expedited service?
Q: Are data readings available?
Q: Do you offer loaner units?
Q: Is there a charge for the loaner units?
Q: What specifications does a QuadTech Hipot tester (also known as: Hy-pot or Hi pot tester) meet?
Q: Do "hi-pot testing", "hipot testing" and "hy-pot testing" mean the same thing?
Q: What are the quality specifications of a QuadTech LCR meter?
Q: What are the quality specifications of QuadTech ESR meters?
Q: What do I need to do to return an instrument for service or calibration?
A: Please contact our Customer Support Team for a Return Materials Authorization Number (RMA#) BEFORE sending your unit back to us. You can also get an RMA# online, click here to go to the Calibration & Upgrade RMA# Request page. This number, when placed on the outside of the shipping package, will speed processing at our Service Lab and will serve as a reference number for the time your unit is at QuadTech.
Q: How often should my unit be calibrated?
QuadTech recommends most units be calibrated once per year or anytime any service work is done to the unit. If a unit is under heavy work loads (12-14 hours a day, 7 days a week) then we recommend a 6-9 month calibration cycle.
Q: How long does the calibration service take?
A: It varies from model to model but on an average of 3-5 days from receipt of the unit at QuadTech.
Q: Can anyone calibrate my unit?
A:
There are other calibration services out there that can service your unit. Having anyone other than QuadTech authorized service technicians work on the unit will void any and all warranties on the unit. Also we do not give out our calibration procedures, so to have the unit calibrated to its original tolerances the unit should always be calibrated by QuadTech.
Q: What calibration service do you provide?
A: We provide complete calibration services for QuadTech products traceable to NIST.
Q: Can I calibrate my unit myself?
A: We provide a calibration verification procedure for some instruments in the operator manuals but some of the units can only be calibrated by us.
Q: If I modify my instruments, will that void my warranty?
A: Yes. Any non-factory modification of the unit will void your warranty.
Q: Can QuadTech units be upgraded?
A: Some of the units can be upgraded and the cost varies depending on the upgrade being preformed and the model of the unit. To see what upgrades are available, please click here. If you don't find what you are looking for, please contact a customer support representative to discuss the options available for your unit.
Q: Do you offer expedited service?
A: Yes we do offer expedited service for an additional fee. This will cut calibration lead times in half and repair quotes to 3 days.
Q: Are data readings available?
A: Yes - Before and after data readings as well as after data only readings can be provided for an additional charge. Note that for the 1700 models only after data is available.
Q: Do you offer loaner units?
A: Yes we do have a limited number of loaner units available.
Q: Is there a charge for the loaner units?
A: Yes. It is a one time charge for the loaner unit while your unit is being serviced. One requirement is that the loaner unit must be returned to QuadTech as soon as your unit is returned to you.
Q: What specifications does a QuadTech hipot tester (also known as: hy-pot or hi pot tester) meet?
A: A QuadTech hipot tester meets and exceeds the CE mark evaluation specification.
Q: Do "hi-pot testing", "hipot testing" and "hy-pot testing" mean the same thing?
A: Yes, this does create some confusion, but they all reference the same type of hipot tester (which, of course, can also be spelled 'hi pot tester' or 'hy-pot' tester).
Q: What are the quality specifications of a QuadTech LCR meter?
A: Any QuadTech LCR meter meets the CE mark specification.
Q: What are the quality specifications of QuadTech ESR meters?
A: All QuadTech ESR meters meet the CE mark specification.
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